Santhe – Privacy Policy

Last updated on 15/07/2022

EcoConsumer Solutions Private Limited (henceforth referred to as “The Company”), is a private limited company with CIN as U52520KA2021PTC154773, with its registered address at 140, 14th Cross, Telecom Layout Pennifield garden, Bangalore-560064. The company owns, operates, and manages the mobile applications namely “Santhe” and “Santhe Merchant”, including the company website Santhe.in reachable at https://www.santhe.in and all related servers, hereafter collectively referred to as “The Company Platforms”. The Company provides various services to the users (also referred to as “You” or “Your” or “Yourself” or “Users” or “Customers” or “Merchants”) through its different platforms as mandated in The Company’sTerms and Conditions.

This Privacy Policy specifies the manner in which your sensitive personal data (defined in following sections) and other information is collected, received, stored, processed, disclosed, transferred, dealt with, or otherwise handled by the Company and its Platforms. This Privacy Policy does not apply to information that you provide to, or that is collected by, any third-party through the Platforms, and any Third-Party Sites that you access or use in connection with the Services offered on the Platform.

Please read the Privacy Policy carefully before using or registering on the Company Platforms or accessing any material, information or availing any services (“Services”) through the Company Platform. From the moment you initiate a registration on any of the company mobile applications as well as when you are accessing the company website, you accept this Privacy Policy and agree to be legally bound by the same throughout your continued use of the Company Platforms and Services. If you do not agree to the Privacy Policy, please do not use, or access the Company Platform or any of its services.

This Privacy Policy is incorporated into and subject to the Company Terms and Conditions (“Terms”) and shall be read harmoniously and in conjunction with the Terms. In the event of any conflict between the Terms and this Privacy Policy, the provisions of the Terms shall supersede the Privacy Policy.

1. Collection of Information

In order for us to provide you with the services listed in the Company Terms via the Company Platforms, we collect various information form you by (i) your voluntary and affirmative disclosure of the information and/or (ii) automatic collection of information when you visit or access the Company Platforms or avail any of the Company services. This Privacy Policy is applicable to the following types of information about You.

• a. Personal information provided by you: On the Company Platforms, we request you to provide or submit personal information including but not limited to Sensitive Personal Information like your name, your business name, address, email address, telephone number, contact information, profile picture, billing information, business details like CIN (Corporate Identification Number) and/or GSTIN (Goods and Services Tax Identification Number), contact details of people you refer to us and any other information from which your identity is discernible.
• b. Information collected through use of service: On the Company platforms, depending on the mobile application you would use and your profile type (end customer or merchant):
  • You might be required to provide some information like your shopping list and all related information about the items that might go into your list, which might indicate your preference towards the products or brands.
  • You might be required to provide information about the category of the products you sell (if you are a merchant)
  • You might choose to chat with other users (customers if you are a merchant, merchant if you are a customer), hence generating a chat conversation trail which might be saved in the Company platforms.
• c. Automatically collected Non-Personal Information: Your Non-Personal Information and data maybe collected in the following ways:
  • We receive and store certain types of information whenever You access the Company Platforms. We use “cookies” (a p file containing a string of characters that uniquely identifies Your browser session) and We obtain certain types of information when Your web browser accesses the Platform. These server logs may include information such as Your web request, Internet Protocol address, browser type, browser language, the date and time of Your request, information about Your internet connection and web beacon information. We use cookies primarily for user authentication but may also use them to improve the quality of Our Services by storing user preferences and tracking user trends. Further, the Company may also collect information about Your preference and settings such as time zone and language, your searches, and the results You selected from the searches. You are always free to decline Our cookies if Your browser permits, although in that case, you may not be able to use certain features or Services being provided on the Company Platforms.
  • Whenever You access the Company Platform, especially but not limited to the Company Mobile Applications, we may collect and store some information like Your device type, unique identifier code of Your device, operating system type, Your internet protocol address, browser type, internet service provider, aggregate user data, software and hardware attributes, pages You request, number of click, search history and result selected, active seconds or minutes on the Platforms, frequency of Your visit to the Platform, the date and time of Your visit to Platform or use of the Services and cookie information.
  • Location based information: When you download and or use/access any of the Company Platforms on any of the applicable electronic devices, we may receive information about Your location, Your IP address, including a unique identifier number for Your device. We may use this information to provide You with location-based Services including but not limited to search results and other personalized content. If You permit the Platform to access Your location through the permission system used by Your device operating system, We may also collect the precise location of Your device when the Platform is running in the foreground or background. You can withdraw Your consent at any time by disabling the location-tracking functions on Your device. However, this may affect Your experience of certain functionalities on the Platform.
• d. Correspondence and Communication information: If You send emails, letters, chat, or other communications to us, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect and retain those communications in order to process your inquiries, respond to your requests and improve Our Services and Platforms.
• e. Information collected when you use third-party services:For Automatic collection of certain personal and non-personal usage data as listed in the previous clauses, the Company might engage with third-party services providers. Below are the List of some of the Third-Party services the company engages with:
  • Google Cloud Platform
  • Google Analytics
  • Google Ads
  • Amazon Webservices
  Any data collected by these third-party services will be specific to the Company Planforms and a copy of the data might stay in the dedicated cloud storage of the company as setup by these third-party service providers.

2. Use of Information

We shall be entitled to retain Your Personal and Non-Personal Information and other information for such duration as may be required for the purposes specified hereunder and will be used by the Company only in accordance with this Privacy Policy. You also specifically agree and consent to Us collecting, storing, processing, transferring, and sharing information (including Personal Information) related to You with third parties such as with entities registered under applicable laws, solely for providing Services to You.

We use the information collected on our Platforms for the following purposes:

• a. To enable You to use Services offered by Us on the Company Platform and to carry out Our obligations arising from any contracts between You and Us.
• b. To improve Your usage of the Platform, to manage Your Account, etc.
• c. To resolve disputes and troubleshoot problems.
• d. For internal record keeping of the Company.
• e. For the Company business purposes and services, including without limitation, IT support services, marketing, advertising, and data analysis services.
• f. For internal purposes of the Company such as enhancing security of the Platform, auditing, testing, troubleshooting, data analysis and research conducted either indirectly/directly by Company
• g. To improve our Services.
• h. To inform You about online and offline offers, products, services, and updates.
• i. To contact You through email, SMS, WhatsApp, telephone, and any other mode of communication in relation to the Company Platforms and Services.
• j. To customize Your experience on the Platform.
• k. To enforce and inform about Our Terms.
• l. To allow Our service providers, business partners and/or associates to present customised messages to You.
• m. To communicate important notices or changes to the Services provided by the Company on the Platform, use of the Platform and the terms/policies which govern the relationship between You and the Company.
• n. For collating your feedback, providing offers, doing surveys, and conducting research on for improvement of our Platforms and Services.
• o. To conform to the legal requirements, compliance/reporting to regulatory authorities, as may be required and to comply with applicable laws.
• p. To carry out the Company’s obligations and enforce the Company’s rights arising from any contract entered into between You and the Company.
• q. For any other purposes after obtaining Your consent.

3. Sharing of Information

1. a. We may disclose Your information with third parties and third-party service providers, promotion and marketing partners, consultants, research firms, business partners including but not limited to merchants, vendors, or other service providers, for supporting Our business processes and to carry out and fulfil Your service requests. We may disclose Your personal or non-personal information with or without your
2. b. We may disclose Your personal or non-personal information with or without your consent or pre notification to the extent necessary:
   • To comply with law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
   • To law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy
   • Respond to claims that an advertisement, posting, or other content violates the rights of a third party
   • Protect the rights, property or personal safety of our Users or the general public.
   • In case of an emergency to protect the personal safety and assets of the Company, the users, or any person.
3. c. The Company may also share aggregated anonymized information with third parties at its discretion.
4. d. The Company may at its own discretion and in compliance with applicable laws, share/transfer/assign all of Your Personal Information and other information with any other business entities, in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion.
5. e. Any content or personal information that You share or upload on any current or future publicly viewable portion of the Company Platforms will be publicly available and can be viewed by others and any and all intellectual property rights in and to such Posts shall vest with the Company. The Company reserves the right to use, reproduce and share Your Posts for any purpose. If You delete Your Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by other Users.

4. Information Safety Measures

• a. The Company Platforms have reasonable security measures and safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration, in compliance with applicable laws. As outlined in the Company Terms, so long as You access and/or use the Company Platforms (directly or indirectly) the obligation to ensure that You shall at all times take adequate physical, managerial, and technical safeguards, at Your end, to preserve the integrity and security of Your data which shall include and not be limited to Your Personal Information.
• b. You will be responsible for maintaining the confidentiality of the Your Account information and are fully responsible for all activities that occur under Your Account. You agree to immediately notify the Company of any unauthorized use of Your Account information or any other breach of security and take measures to exit the active sessions of Your Account or uninstall any of the Company applications if need be. The Company cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by the Company or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.
• c. You expressly consent to the sharing of Your information with third party service providers, including but not limited to vendors, merchants, insurance agents and insurers, promotion and marketing partners, consultants, research firms, business partners, analytics service providers, financial service providers, payment gateway etc as the case maybe to fulfil the obligation of your desired services by the Company via its Platforms. Hence, the Company cannot guarantee that transmissions of Your information will always be secure or that unauthorized third parties will never be able to break or defeat the security measures taken by Company or Company’s third-party service providers. Company assumes no liability or responsibility for disclosure of Your information due to any reason, including but not limited to errors in transmission, unauthorized third-party access, or other causes beyond its control. Although the Company has put its best efforts to protect Your data and information, we cannot take any guarantee for the security of Your data transmitted through the Platform.

5. Links to Third-Party service providers’ sites

The Company Platforms may include links to other Third-Party Platforms or Sites that may collect Your Personal or non-personal Information including Your IP address, browser specification, device details, operating system etc. The Company is not in any manner responsible for the information and data security measures or the privacy practices or content of those Third – Party Sites. Additionally, it is hereby clarified by the Company that the Platform does not control the use of cookies by these Third – Party Sites. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of Your information that You may be subject to. This Privacy Policy does not govern any information provided to, stored on, or used by these third-party providers and Third-Party Sites. The Company may use third-party advertising companies to serve ads when You visit the Company Platforms. These companies may use information about Your visits to the Platform and Third-Party Sites in order to provide advertisements about goods and services of interest to You. You agree and acknowledge that We are not liable for the information published in search results or by any Third-Party Sites.

6. Consent Withdrawal and Opt-Out

• a. Withdrawal of consent: You may choose to withdraw Your consent to this Privacy Policy at any point in time by sending a written confirmation to conatct@santhe.in. In case You withdraw Your consent, should not access the Company Platform, Content, and use the Company Services. The Company and also reserve the right to not provide You any Services or access to its Platform in the event of such withdrawal. In such a scenario, the Company may delete Your information (personal or otherwise) or anonymize it so that it not attributable to You. The Company may retain Your personal or non-personal Information post withdrawal or cancellation of Your consent only for the period permitted under applicable laws and or to facilitate any statutory processes.
• b. Opt-Out from Communication: You can unsubscribe/ opt-out from receiving non-essential communications (promotional, marketing-related) through SMS, WhatsApp, or email anytime by contacting us on contact@santhe.in. However, the company may still send you non-promotional emails/communications, such as emails/communications with respect to the Platform and Your account and related activity/transactions.

7. Complaints

In case of any dissatisfaction or concerns in relation to the Company Platform, its Terms, and this Privacy Policy, you shall first file a formal complaint with the customer service of the Company, prior to pursuing any other recourse. The complaints can be lodged at contact@santhe.in, and upon lodging a complaint You agree to provide complete support to the customer service team with such reasonable information as may be sought by them from You. The decision of the Company on the complaints shall be final and You agree to be bound by the same.

8. Grievances

In the event any grievances relating to the Privacy Policy, you agree to inform the Company within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to the Grievance Officer at grievances@santhe.in.

9. Account Deletion

If you wish to delete your accounts created on the Company mobile applications, you can either choose to reach out to the company customer support team via the “Contact Us/Feedback” form provided in the App or send an email to contact@santhe.in. On receiving the account deletion request, the Company will review the current account status and provide a confirmation about account deletion within 10 working days.

10. Changes to Privacy Policy

The Company reserves the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, and shall provide a notice to You of such changes. Any changes or updates to the Privacy Policy will be effective immediately. You should review this Privacy Policy regularly for changes. You can determine if any changes have been made by checking the “Last Updated” legend above.

This privacy policy (“Privacy Policy”) is an electronic record under the Information Technology Act, 2000 and rules made thereunder as applicable. This Privacy Policy does not require any physical, electronic, or digital signatures by the company.